FAQ’s about TEC webinars

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Categories: Webinars

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Do you offer RESNET CEU’s?
Unfortunately TEC is not able to offer RESNET CEU’s because we are not a RESNET Training Provider. However, we are working on a solution to this issue. In the meantime the only CEU’s we can offer are BPI.

If you send me a Certificate of Completion for attending the webinar, can I submit that to RESNET for CEU’s?
RESNET will not grant you CEU’s for attending a TEC webinar because TEC is not a RESNET Training Provider.

What do I need to do to get my CEU’s from BPI?
All you need to do is provide your BPI number when you register for the webinar, and then attend the live webinar. We will submit your attendance record to BPI for CEU eligibility.

When will I receive my BPI CEU’s?
We will submit your webinar attendance to BPI within a couple of days of the webinar. BPI will give you the CEU’s you earned shortly after.

I attended the webinar and provided you with my BPI number, but I didn’t get CEU’s. Why didn’t I get CEU’s?
Once we upload the CEU submission data to BPI’s website it is BPI who determines if you receive CEU’s. If you do not receive CEU’s after attending one of our webinars, and you have already confirmed with us that your BPI number was submitted for CEU’s, you will need to contact BPI directly.

How many CEU’s will I receive?
The ratio for live webinars is 1:1 (one CEU per one hour). So a one-hour long webinar will receive one BPI CEU. A two-hour long webinar will receive two BPI CEU’s. If it is an on-demand webinar the ratio is 2:1. So a one-hour long on-demand webinar will receive .5 BPI CEU’s. A two-hour long on-demand webinar will receive one BPI CEU.

Will I receive a certificate to show I attended and earned CEU’s?
TEC does not provide certificates to attendees of its webinars. If you need some sort of record of your attendance please send an email to ktanner@energyconservatory.com and explain what you need.

I wasn’t able to attend the webinar. Can I still get CEU’s if I watch the webinar on YouTube?
Unfortunately, in order to grant you CEU’s, we have to have a record of your attendance. Since YouTube does not provide any sort of attendance record you cannot earn CEU’s by watching a video on YouTube.

I forgot to include my BPI number when I registered for the webinar. Is it too late to submit it for CEU’s?
No, it’s not too late. If you forgot to provide your BPI number when you registered for the webinar, simply email it to ktanner@energyconservatory.com within 2 days of the webinar.

What time zone is your webinar in?
All TEC webinars are in the Central time zone

Why can’t I join the webinar?
Participants can join the webinar up to 30 minutes early (at 12:30 p.m. Central time). If you try to join earlier than 12:30 p.m. Central time you may receive a message that the webinar is full, or you may be asked to provide a username and password. If this happens please try joining again after 12:30 p.m.

I tried to join but got a notification that the webinar is full. I registered early and was approved, so why can’t I join?
Due to our webinars becoming increasingly popular we had to add an attendee limit to our webinars. When you register for our webinar, and are subsequently approved, you can join the webinar, so long as it’s not full already. We are not able to “hold” a spot for you. If you try to join and receive a message that the webinar is full, please check the time. If it’s more than 30 minutes before the scheduled start time, then please try joining again no more than 30 minutes before the scheduled start time. If you try to join within that 30 minute window and receive a message that the webinar is full, please wait for a follow-up email. You should receive one within a day or two of the webinar. We apologize for any inconvenience this may cause you.

But I was approved. Why can’t I join if I was approved? Did you allow too many people to register?
Yes, we do allow over registration. Statistically, about 50% to 60% of registrants actually attend the webinar. So we do allow an overage in registrations. We do this to be fair to everyone who wants to attend. To figure this out we looked at our attendee limit, average attendance rate and average registration number. From there we came up with a registration cap number that is about 60% more than our attendee limit. This is why we encourage you to join the webinar early (up to 30 minutes early) to secure your spot.

I received a notification saying I missed the webinar, but I was watching with a co-worker, and that person was logged in. Can I still get CEU’s?
In order to receive CEU’s you have to login to the webinar using the same email address you registered with, that way Adobe Connect can record you attendance. If you don’t login then we have no record of your attendance, and neither does Adobe Connect, so you’ll be listed as having missed the webinar. Even if you email us saying you watched the webinar with a colleague, who was logged in, we have no recorded proof of that, so unfortunately we are unable to submit you to BPI for CEU’s. If you are trying to login and can’t access the webinar, and it’s no more than 30 minutes before the scheduled start time, please send an email to ktanner@energyconservatory.com.

I was logged in to the webinar but lost my connection somehow and when I tried to join again the webinar was already full. What can I do?
We apologize for any technical glitches you may experience. If this happens please send an email to ktanner@energyconservatory.com. We might not be able to get you back into the webinar, however we may other options for you.